Sunday, 31 March 2013

Hire for attitude, train for skill

We are on our last day at Sandals Halcyon in St Lucia and have had a super holiday. This is our second visit and during our 10 days here we have met so many people who just keep returning to this resort. when asked the biggest reason why quoted is 'the staff are great!'.

Yesterday I asked one veteran returned what the secret was and he told me they hire for attitude and train for skill. He told me that the genuine emotional bond they build up with the guests could never be faked, or would soon fall apart if it wasn't sincere.

Great stuff Sandals Halcyon you are an example to us all.



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